CERTIFICATE COURSES AND CONSULTANCIES

UNN Business School provides research-based consultancies to business, institutions and government as well as short term training to varied staff of organizations. These are executed through the School’s Consultancies and Trainings Arm.

OUR METHODOLOGY    

• Programmes are offered at venues agreed with the interested parties.
• Fees range from N 75,000 to N90,000 (per delegate)
• Fees are negotiable with discounts offered, depending on number of delegates.
• Each Programme is for a period of 3-7days and above.
• Certificates are awarded to delegates on completion of their programmes.

OUR CERTIFICATE COURSES AND CONSULTANCIES:

1. ACCOUNTING FOR NON-ACCOUNTANTS

This course introduces non–accountants to basic accounting principles and procedures to facilitate their operations and decision making for sustained results. It provides an understanding and appreciation of the relationship between accounting and finance. Participants will learn how to record financial transactions accurately and summarize them in financial statements.

Target Audience:

Entrepreneurs, business owners, managers, supervisors and staff from any function who need to improve their understanding, application and techniques of accounting.

Programme:

• Describe and understand the basic principles of accounting
• Identify the major rules and principles of accounting under the International Financial Reporting Standards (IFRS)
• Understand the basic accounting equation and double-entry bookkeeping
• Identify the main valuation principles of various balance sheet items and their impacts on the annual accounts
• Understand and prepare the key financial statements (balance sheet, income and cash flow statements)
• Understand and prepare bank reconciliation statements
• Analyse and interpret financial statements

1. AGRICULTURAL AND ALLIED MARKETING

Agribusiness majorly deals with making profit from agriculture and corporate farming. This course seeks to expose delegates to the process of production and supply chain, from raw production to reaching the consumer, as well as trade management and consultancy activities of businesses involved in horticulture and food chain.

Target Audience:

All those involved in agriculture and allied businesses, as well as those seeking entry into such businesses.

Programme:

• The economics of agribusiness.
• Farm products marketing.
• Agricultural and allied business quality management.
• Agricultural chains sustainability.
• Markets for international agribusiness.
• Innovations in agricultural and allied businesses.
• Food marketing and retail.
• International horticulture and marketing.

1. AUDITING SMALL AND MEDIUM ENTERPRISES (SMEs)

This course provides participants with information on accounting, auditing and other professional guidance that affect small businesses and their auditors. For the SMEs, a clean audit opinion from a qualified external auditor can help small businesses gain the confidence of investors, customers and business partners.

Target Audience:

Practitioners who provide accounting and auditing services to small businesses as well as small business owners.

Programme:

• Understand the nature and purpose of an audit for small businesses
• Identify and understand statutory requirements and regulations which affect small businesses.
• Plan and perform management, operational and financial audits
• Produce audit reports in line with statutory guidelines.

1. CHANGE MANAGEMENT

Managing change is critical for organizational success. This course is designed to equip participants with systematic and methodological ways of achieving and managing positive change.

Target Audience:

Middle and senior executives in all types of organizations.

Programme:

• Overview of change management and its benefits.
• Identification of specific areas of conflict and resistance.
• Ability to use learnt techniques and methods to overcome negativity
• Development of your own change management process action plan that you can immediately apply to your own workplace.
• Leadership and change
• The change process
• Identifying and creating opportunities for change and dealing with emerging opportunities.
• Understanding the nature, types and dynamics of change.
• Managing planned versus emergent change under risks and uncertainty.
• Understanding organizational culture and internal processes (technology, functions, etc).
• Communicating change and managing resistance to change.
• Change monitoring evaluation and performance review.
• Sustaining positive change and ensuring continuous improvement.

1. CREDIT AND RISK MANAGEMENT

The course examines the principles and process of credit and risk management in formulating lending objectives and applies the credit risk analysis framework to monitor, review and manage credit risk. The course focuses on the identification, measurement and mitigation of credit risk from the perspective of financial institutions, corporates and investors. Participants will be able to understand and correctly use the basic tools of credit risk management, both from a theoretical and, most of all, a practical point of view.

Target Audience:

Individuals interested in making a career in financial risk analysis, credit analysis, credit risk and evaluation.

Programme:

• Explain the concept and types of credit risk
• Assess credit risk in a range of different scenarios
• Evaluate credit derivatives instruments and how they are used in a range of different scenarios
• Analyse a range of credit products
• Analyse the regulatory framework for credit risk in Nigeria and internationally
• Manage credit risk in a corporate environment

1. CUSTOMER SERVICE DELIVERY IN THE PRIVATE SECTOR

The customer is the fundamental reason why businesses exist. Therefore, satisfying customers through efficient service delivery should be at the heart of each firm’s operations. This course will help delegates develop and fine-tune customer service skills in order to achieve higher customer satisfaction, thus ensuring business growth and sustainability.

Target Audience:

All private sector employees as well as owners of businesses.

Programme:

• Basics of private sector customer service.
• Developing proactive policies and procedures in service delivery.
• Knowing and understanding customers.
• Communicating with customers effectively.
• Handling difficult customers.
• Listening to customers.
• Displaying empathy.
• Handling and managing self.
• Team building, bonding and leadership.
• Handling customer complaints.
• Turning hostile customers into advocates.

1. CUSTOMER SERVICE DELIVERY IN THE PUBLIC SECTOR

Public agencies and corporations are very often seen as institutions where impersonal bureaucracy dominates customer needs satisfaction. Delegates will be exposed to the need and ways to create satisfied customers.

Target Audience:

All public sector employees, especially those that come in regular contact with customers or visitors to the organization.

Programme:

• Developing proactive policies and procedures in service delivery.
• Basics of public sector customer service.
• Knowing and understanding customers.
• Communicating with customers effectively.
• Handling difficult customers.
• Listening to customers.
• Displaying empathy.
• Handling and managing self.
• Team building, bonding and leadership.
• Handling customer complaints.
• Turning hostile customers into advocates.

1. E-BUSINESS AND COMMERCE

The barriers to opening businesses have significantly being reduced or eliminated with the advent of e-business and commerce. This course is designed to equip delegates with methods and techniques useful in optimizing customer relationships in an online environment.

Target Audience:

All businessmen, especially owners of e-businesses, as well as e-business customers.

Programme:

• Basic introduction to e-business and e-commerce.
• Strategies for e-business.
• E-business infrastructure.
• E-marketing and procurement.
• Customer relationship management in e-business and commerce.
• E-business services optimization.

1. ENHANCING CUSTOMER VALUE

In any business environment, especially a highly competitive one like ours, delivering high customer value is key to customer patronage, loyalty and retention. Delegates will be armed with the necessary skills for efficient customer service and customer value delivery which assures repeat purchases, loyalty, retention and indeed advocacy from customers.

Target Audience:

Different types of workers in both private and public organizations, including office administrators and personnel, marketing staff, entrepreneurs, business development managers, customer care officers, etc.

Programme:

• Getting a grasp of who the customer Is.
• Formulating and maintaining an organizational culture that is customer centered.
• Understanding customer needs and attributes.
• Proactive and conscious planning for customer service value enhancement.
• Customer-value development and improvement..
• Customer costs minimization/reduction.
• Customer attraction and retention.
• Turning customers to advocates.
• Formalizing and instituting customer service performance standards.

1. ETHICS FOR SUSTAINABLE DEVELOPMENT

This course is designed to explore ethical issues related to the impact of humanity on the physical environment. The course builds the delegate’s capacity in creating more just, sustainable and peaceful societies.

Target Audience:

Entrepreneurs, managers, administrators and employees of organizations in the private and public sector.

Programme:

• Ethics and sustainability- basic concepts and strategies.
• Growth within planetary boundaries – ethics at the global level of sustainability management.
• Human rights and gender equality.
• Earth justice and environmental justice.
• The land ethic and ecological integrity.
• Sectorial social justice and regional equity.
• Organizational / workplace ethics for sustainable development.
• Individual-level ethics for sustainable development.

1. ENTREPRENEURSHIP DEVELOPMENT

This course introduces participants to the entrepreneurial journey from generating ideas to gaining traction in the market place, as well as raising capital and managing finances for successful business operations.

Target Audience:

All entrepreneurs and aspiring entrepreneurs, including owners and managers of small, medium and large scale businesses.

Programme:

• Basic definitions and understanding the nature of entrepreneurship.
• Concepts and theories of entrepreneurship
• Identify a business opportunity
• Explore the risks and rewards of entrepreneurship
• Key financial decisions for entrepreneurs at the introductory stage of business
• Idea evaluation and market assessment
• Constraints to entrepreneurship.
• Performance measurement

1. EVENTS MANAGEMENT

The events industry is rapidly developing and makes a substantial contribution to business and leisure.  This course seeks to equip delegates with the skills to successfully organize all types of events including meetings, festivals, conferences, exhibitions, workshops, charity events, sports events and many others.

Target Audience:

Event organizers and managers, decorators and caterers. protocol officers, management trainers and consultants, public relation officers, etc.

Programme:

• An overview of event management.
• Nature and scope of events.
• Conceptualizing and designing events for execution.
• Strategic planning for successful events.
• Logistics for events.
• Event management-human resource and teamwork.
• Events financing.
• Events marketing, promotion and sponsorship.
• Legal, health and safety issues in events management.
• Crisis communications and management.
• Providing for contingencies and articulating challenges.
• Events monitoring and evaluation.

1. FINANCE FOR THE NON-FINANCE MANAGER

This course exposes managers and others in non-financial positions who want to develop a better understanding of how finance operates in their organizations. It explains key financial concepts and how to apply them in a real-world context.

Target Audience:

Chief Executive Officers, managers and other non-finance staff at all levels who need to understand business finance.

Programme:

• Recognizing and linking organizational strategy to financial objectives
• Understanding the costs and funding issues of your organization
• Understanding working capital management
• Understanding growth, cash-flow and profitability considerations
• Applying key ratios and performance measures
• Reading and assessing company performance using financial statements

1. FUNDAMENTALS OF MARKETING

Efficiently satisfying the needs of customers should be the key driver of all business activities. Customer satisfaction which follows from proper customer needs identification and proper product development is the essence of marketing. The success and survival of businesses, especially in our highly competitive environment lies in adequate knowledge and application of basic marketing principles and strategies. Delegates will be exposed to basic and modern marketing techniques and strategies which ensure the delivery of higher level customer satisfaction and business survival.

Target Audience:

Owners of businesses, managers, administrators and employees of organizations in the private and public sector, especially those that seek and nurture customer patronage and relationships.

Programme:

• An overview of marketing.
• Fundamental principles of marketing.
• Modern marketing strategies and concepts
• Marketing research and analysis
• Market segments identification and selection.
• Optimal marketing mix strategy development and implementation.
• E-marketing
• Marketing strategy implementation and control process.
• Sustaining markets.
• Delivering enhanced customer value and making customers advocates.

1. HOSPITALITY AND TOURISM MANAGEMENT

This course aims at exposing delegates to ways of ensuring customer safety and comfort in a hotel, restaurant, or entertainment facility as well as excellent travelling experiences and indeed how to maximize leisure experiences. This assures customer satisfaction that leads to loyalty and repeat business.

Target Audience:

All those engaged in hospitality and tourism businesses including operators, service providers, regulators as well as transportation professionals and sports administrators.

Programme:

• Efficient hotel operations.
• Impressive customer service skills.
• Banquet and catering management.
• Applied food service sanitation.
• Financial management in hotels and restaurants.
• Travel and tour operations.
• Event placing.
• Logistics and personnel management in leisure resorts/activities.

1. HUMAN RESOURCES MANAGEMENT

This course aims at keeping human resources personnel in both public and private organizations abreast with the current trends and developments in human resources management. Delegates will be enriched with better appreciation of employee management techniques, staff performance appraisal and reward systems and staff recruitment and selection process.

Target Audience:

This course is meant for all involved in human resources management and staff supervision in organizations, aspiring entrepreneurs, early-stage entrepreneurs and students.

Programme:

• Understandinging human resources management
• Human resources planning
• Factors affecting career development and organizational human resources planning
• Attracting the talent: the recruitment and selection
• Socialization, mobility and separation
• Staff training and development planning.
• Organizational conflict management
• The performance management system
• Staff performance appraisal
• Developing and implementing organizational staff reward systems
• Succession planning and implementation
• Building successful work teams
• Retaining your best employees
• Demonstrating respect at work
• CSR and HR management
• Principles of job design in HR
• Final assessment.

1. INDUSTRIAL RESOURCE MANAGEMENT

The overall quality of the employment relationship and changes in industrial relations can have an important effect on the overall performance of an organization. This course explores changes in the work environment and demonstrates the rich perspectives offered by a revitalized industrial relations approach.

Target Audience:

This course is meant for business executives and management, government officials, trade union leaders, people working in the industry and the general public.

Programme:

• Understanding employment relationship and the field of industrial relations
• The dominant aspects and the theories of industrial relation system
• Actors of industrial relation system: management; state and trade union
• Industrial relation contexts: public, private sectors and multinational companies
• Strikes and industrial disputes
• Nature and types of organizational conflict
• Conflict resolutions: negotiation and collective bargaining
• Third party conflict resolution.
• Industrial discipline
• The legal framework of employment relations
• Equality and diversity: the ultimate industrial relations concern.

1. INTERNATIONAL BUSINESS

This course seeks to equip delegates with the necessary skills need to compete successfully in the international market place. Participants will be exposed to the strategies, policies, norms and technology necessary for acquiring overseas customer base, as well as for efficient management of international business operations.

Target Audience:

Those involved in international business, aspiring entrepreneurs, managers and staff of firms seeking expansion into international markets, early-stage entrepreneurs aspirin entrepreneurs, industry staff etc.

Programme:

• The nature of international business
• Modes of entry into international business
• International business financing
• Export and import procedure
• Institutional framework and economic theories
• The macro-environment
• Interfaces between business and institutions
• Strategy and competition
• Regional integration and foreign direct investment:
• Intellectual property rights and international business
• Environmental constraints in international business
• Ethical concerns: multinationals and the earth’s environment

1. PUBLIC RELATIONS

The need to create a mutually beneficial relationship between an organization and its publics cannot be ignored, especially in a highly competitive business environment. Delegates will be exposed to the basics of effective public relations which help them create the right image in the minds of their various publics.

Target Audience:

Publicists, campaign managers, press secretaries, media planners, event organizers, public relations officers, marketing and sales personnel, administrators of institutions and organizations, etc.

Programme

• Diplomatic communication.
• Public speaking.
• Negotiation skills.
• Organisational skills.
• Writing skills.
• Building public relations and communication campaigns.
• Ethical issues in public relations.
• Crises management strategies.
• Case studies.

1. LEADERSHIP DEVELOPMENT 1

The success or failure of an organization depends largely on leadership. This course seeks to arm participants with the necessary skills required for effective and successful leadership.

Target Audience:

Junior and middle-level staff in private and public organizations, entrepreneurs, political office holders etc.

Programme:

• Understanding the operating environments of organizations
• Understanding the concept of leadership
• Understanding the con-current concept of followership
• Raisin d etre of leadership
• Leadership: art or science, inborn or acquired? Associated theories.
• Bad and good leadership
• Leading well
• Cases

1. LEADERSHIP DEVELOPMENT II

The Leadership Development Programme II is designed to help leaders and senior managers advance their leadership skills and build their capacity to lead successfully in a dynamic business environment. Participants will be equipped with necessary tools for motivating teams, building commitment and managing resistance to change.

Target Audience:

Managers, senior managers and above in private organizations, public organizations, local governments, civil service, State and Federal organizations, academic institutions, political office holders etc.

Programme

• The internal and external environments of organizations
• Understanding the dynamics of leadership and power play.
• Good and bad leadership, good and bad leaders
• Getting people on your side
• How organizations can help or hinder you.
• Moving through chaos
• Visioning, missioning and strategizing in leadership
• Leadership and followership dynamics
• Managing change and leading organization beyond stakeholder expectations.
• Refining personal leadership style and learning to bring out the best in others

1. LOCAL GOVERNMENT FINANCING AND MANAGEMENT

Efficiency in local government administration for grassroots development requires adequate sourcing and management of local government finances. Delegates will be exposed to the rudiments of proper local government financing and management.

Target Audience:

Senior and junior staff of local governments, Chairmen and Councilors of local governments, State government employees and other public functionaries.

Programme:

• The local government environment.
• Justification for the local government system.
• Sources of funds for local governments.
• Management of local government finances.
• Risks in local government financial management.
• Local government administration and human resource management/risks.
• Ensuring an efficient local government financial system.

1. LOGISTICS AND MATERIALS MANAGEMENT

Management of organisations needs to have the knowledge, skills and techniques relevant for operational demands and control. In addition to being exposed to contemporary trends that affect the scope and practice of business logistics and materials management, delegates will be armed with the fundamental knowledge and relevant skills that will enable them to manage logistics and materials in their organizations.

Target Audience:

Materials, distribution, logistics, procurement, warehouse, operations and inventory staff in public and private organizations.

Programme:

• Logistics and materials management: an overview
• Planning and budgeting for materials and logistics.
• Key components of logistics
• The role of logistics in an organization
• Inventory planning and control system
• Procurement planning
• Material handling and storage planning
• Store and warehousing management
• Security, safety measures and codification
• Material distribution inventory.
• Issues in transport management.
• Challenges and fraud management in material planning and logistics.

1. LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Making products available to customers at the time and place required, in the condition and form desired as well as in the most profitable and cost-effective way, requires managerial effort directed towards coordinated logistics activities. This course will expose participants to contemporary trends that impact the scope and practice of business logistics and integrated supply chain management.

Target Audience:

Distribution, logistics, procurement, warehouse, materials, operations and inventory staff in public and private organizations.

Programme:

• Nature and scope of logistics and supply chain management.
• Issues and challenges in logistics and supply chain management.
• Understanding the supply chain.
• Key components of logistics: The activity mix.
• The role of logistics in an organization.
• Logistics strategy, planning and design.
• Nature and scope of distribution networks.
• Key players in the distribution network.
• Selecting a distribution network.
• Transportation management.

1. MANAGING MICROFINANCE BANKS

This course aims at providing microfinance practitioners with practical knowledge about the microfinance industry and its functions. Participants will be equipped with the knowledge of the various microfinance banking products, operational aspects as well as various technology and regulatory requirements.

Target Audience:

Managers, loan/credit officers, client relationship officers, operations staff and other individuals who perform microfinance functions in financial institutions.

Programme:

• Overview of the Nigerian financial system and the critical role of microfinance banking.
• Understanding the provisions of the Nigerian microfinance policy and its regulatory and supervisory framework.
• Determining how to market products and services of micro-finance institutions.
• Identifying sustainable credit delivery and recovery techniques.
• Monitoring and evaluating the performance of microfinance programmes.

1. MARITIME MANAGEMENT

This course seeks to educate delegates on issues that shape maritime business management. There is need to broaden the understanding of players in the maritime industry, as well as update them on recent industry developments.

Target Audience:

Owners of maritime businesses, managers and other staff of maritime companies, customs operators, IT consultants, port authorities/managers, insurance companies, etc.

Programme:

• Organization of the maritime market in practice.
• Essential managerial tips for maritime business operators.
• The roles and impact of authorities on the behavior of maritime business operations.
• National and international maritime policy-making.
• Influences on price and cargo in maritime business.
• Strategies adopted by maritime business operators.
• Market forecasting for maritime business.
• Evolutions in the global fleet.
• Suitable vessels for routes and cargoes.
• Exogenous factors and their effects on the maritime supply chain.

1. OIL AND GAS MANAGEMENT

This course seeks to educate participants on the technicalities of operations in the oil and gas industry, as well as the management essentials and challenges of both upstream and downstream facets of the industry.

Target Audience:

This course is meant for business executives, students, government officials and regulators, people working in the oil and gas industry, and the general public.

Programme

• Understanding the oil and gas industry
• Nationalism, national oil companies, and the curse of oil
• Access, leasing, and exploration
• Developing oil and gas projects
• Production of oil and gas
• Financing and financial performance
• Natural gas
• Liquefied natural gas
• The market for crude oil
• Transportation
• Refining
• Sales and marketing of petroleum products
• Petrochemicals
• The future of the global oil and gas industry

1. OIL AND GAS MARKETING

No matter the level of experience of an oil sector worker, the ability to market the business is the major element that helps to achieve differentiation in roles. However, successful marketing in the oil and gas industry entails being able to find a compromise between conflicting circumstances. This course aims at equipping delegates with the necessary skills and techniques needed for successful marketing in the oil and gas industry.

Target Audience:

Everyone engaged in oil and gas business as owners, all categories of workers not limited to marketing personnel as well as industry regulators.

Programme:

• Introduction to the oil and gas sector of the economy.
• Key participants, products and infrastructures in the oil and gas industry.
• Various forms of marketing in the oil and gas industry.
• Challenges and issues concerning the marketing of oil and gas products.
• Trends in the oil and gas marketing- the changing nature of products in the market and the responses of marketers.
• International demand and pricing for oil and gas products, including the effects of organizations, e.g. OPEC on price and production.
• Identifying and improving profit making points in the supply chain.
• Formulating and implementing a successful sector-specific marketing strategy.
• The role and value of effective branding in the oil and gas sector of the economy.

1. OIL AND GAS TAXATION

This course is designed to provide participants with in-depth analyses of oil and gas taxation issues such as the appreciation of the provisions of the statutes and their interpretations in practice and knowledge of tax computations, provisioning, adjustments, filing of returns and method of payment of taxes.

Target Audience:

Tax directors and managers, accountants, asset managers, financial analysts, auditors and others interested in oil and gas issues

Programme:

• Overview of the oil and gas industry
• Regulatory agencies in the oil and gas industries
• Determine the functions of oil and gas taxes
• Identifying and analysing the characteristics of the different tax instruments
• Ascertaining how the different tax instruments interact with one another
• Understanding ethical issues including the operations of the Nigerian Extractive Industry Transparency Initiatives.

1. PREPARING FOR RETIREMENT AND MANAGING RETIREMENT BENEFITS

Proactive planning puts every worker in a position to live comfortably during retirement. This course is designed to equip participants with relevant skills and exposure on how to manage their lives after retirement.

Target Audience:

Workers in private and public organizations who are close to retirement, as well as those interested in entrepreneurship.

Programme:

• Retirement through different perspectives.
• Basics of entrepreneurship.
• The need for planned financing
• Exploring the Nigerian business environment
• Available savings and investment opportunities.
• Available benefits from state/organizations.
• Issues related to wills, powers of attorney and guardianship.
• Wellness, health and leisure issues in retirement.
• Issues related to properties – administration, safety, security, mortgage and insurance.
• Managing personal income at retirement.

1. PROJECT MANAGEMENT

Project Management has evolved into a business process rather than merely a project management process. More and more companies are now regarding project management as being mandatory for the survival of the firm. Organizations that were opponents of project management are now advocates. Management educators of the past, who preached that project management could not work and would be just another fad, are now staunch supporters. Project management is here to stay. This course is designed to aid participants on how to guide projects from concept to reality, building competitive advantages as project managers, as well as acquiring the mindset needed for success.

Target Audience:

This course is meant for all involved in project management, construction and implementation.

Programme:

• Understanding project management
• Organizing and staffing the project office and team
• The project management leader
• The process of managing projects
• The context for project management
• Management functions
• Project planning
• Network scheduling techniques
• Project graphics
• Pricing and estimating
• Time and stress management
• Controlling project work
• Organizational project management maturity
• Performance measurement
• Project management effectiveness

1. PUBLIC ADMINISTRATION

Public administration consists of getting the work of the government done by coordinating the efforts of the people so that they some order and efficiency may result from these efforts. This course seeks to acquaint participants with strategies and techniques useful in achieving more responsive and accountable public administration within the framework of democratic governance.

Target Audience:

This course will be of help to government officials, public servants and policymakers.

Programmes:

• Governments serving people: the changing roles of public administration in democratic governance
• Linking governments and citizens through democratic governance
• Dimensions of transparency in governance
• E-government: providing value to citizens
• Accountable governance and administrative reform in Europe
• Roles of civil society organizations in governance
• Auditing for social change: learning from civil society initiatives
• Decentralization and local autonomy for participatory democracy
• Participatory governance

1. PUBLIC DIPLOMACY AND INTERNATIONAL RELATIONS

Delegates will be exposed to political principles and processes as well as foreign affairs and indeed the social and political conditions of our increasingly globalizing world.

Target Audience:

People engaged in international relations and public diplomacy, including public relations practitioners, politicians, diplomats, embassy staff, etc.

Programme:

• Trends in world politics and political behavior.
• The government and state.
• Policies, practice and procedures in diplomatic negotiations.
• Basics of international law.
• Managerial economics from an international perspective.
• Economic issues in local and international government systems.

1. PUBLIC SECTOR MANAGEMENT

Public management has become a normative scientific discipline, which more than ever requires the search for dynamic efficiency within creative entrepreneurship of public institutions. This course will help participants to understand issues related to policies, planning, finance, coordination and decision making in public sector management.

Target Audience:

Heads of public sector organizations, managers, public service executives and all those engaged in public sector management.

Programme:

• Planning and decision making in public management
• Politics and the public sector
• Political differences
• The role of the state
• A centralized or decentralized State?
• Politics and management: values
• Public spending
• The macro-economic policy context
• Fiscal policy and the economic cycles
• What is the money spent on?
• Where does the money come from?
• Public spending in the devoted administrations
• Why is the level of public spending important?
• The fiscal crisis of 2008 and its aftermath
• Social policies and management
• Choice of policy instrument
• Trends in policy and management
• Income maintenance
• Community care
• Education
• Criminal justice
• Health policy
• Housing

1. PUBLIC SERVICE CHANGE MANAGEMENT

The burgeoning complexity of change affecting the public services across many countries is widely acknowledged. This course will acquaint delegates with techniques useful in dealing with these complexities, as well as ways of possibly keeping these complexities within bounds.

Target Audience:

Government officials, public servants and policymakers.

Programme:

• Managing in the changing context of public services
• Managing resistance to change in public services
• Managing strategy and change in public services
• Managing the market for public services
• Managing the quality of public services
• Managing groups and leading teams in public services
• Managing leadership and motivation in public services
• Managing individuals in public services
• Managing budgets in public services
• Managing resources in public services

1. REAL ESTATE FINANCE

This course aims at giving an insight into the financial aspects of commercial and real estate investments. Delegates will be exposed to the basic principles behind financing a real estate project, including a review of the various financial investments, their uses as well as their impacts on the overall performance of the real estate project.

Target Audience:

All players in the real estate and finance industries as well as government officials and regulators.

Programme:

• Core financial concepts for real estate investments.
• Ratios and models relevant to real estate investments.
• Leases and their applications in real estate investments.
• Valuing different types of properties.
• Calculating the cost of capital.
• Analyzing risks for real estate investments.
• Implementing valuation, development and investment framework.

1. REAL ESTATE MARKETING AND MANAGEMENT

Real estate has grown to be a big business in our environment. This course seeks to acquaint delegates with effective ways to buy, rent, manage, administer and sell property for self or clients.

Target Audience:

All players in the real estate industry, including property developers, legal consultants, estate valuers, marketers, management professionals, street agents, etc.

Programme:

• Finding potential buyers and sellers.
• Maintaining house integrity.
• Ensuring tenants obey contractual obligations.
• Basic marketing for real estate business.
• Essential management tools for real estate business.
• Managing properties.
• Administering properties.
• Buying, renting and selling properties.
• Effective communications for real estate business.

1. SMALL SCALE BUSINESS FINANCING

The course examines critical aspects that underpin the financial management aspect of small businesses. Participants will learn ways to finance small businesses in order to minimize risk whilst still allowing the business to grow and take advantage of opportunities that may arise in the market.

Target Audience:

Entrepreneurs, small business owners and financial managers of small businesses

Programme:

• Budgeting for a small business
• Sources of funding
• Managing cash flow
• Accounting for the small business
• Pricing products

1. SMALL SCALE BUSINESS MANAGEMENT

Small scale business operators need to have the knowledge, skills and techniques relevant to operational demands and control. Participants will be armed with the fundamental knowledge and relevant skills that will see them succeed in business.

Target Audience:

Young graduates, entrepreneurs, small business owners, all those desiring to start their own businesses.

Programme:

• Small business development
• Success and failure in small businesses
• Your business idea: The quest for value
• Family businesses
• The business plan
• Supply chain management
• Financial management for small business
• Marketing for small business
• Business law and regulatory issues
• Analysis of business opportunities
• The search for efficiency and effectiveness

1. SOCIAL ENTREPRENEURSHIP

In a highly changing environment, social entrepreneurship entails that practitioners come up with innovative ideas for solving pressing social problems. This course will help participants to understand how social entrepreneurs facilitate durable, enduring, bottom-up social change processes while being creative, purposeful and ethical.

Target Audience:

Those involved in social change, not-for-profit organisations, entrepreneurs, community-based organisations.

Programme:

• Defining social entrepreneurship
• The dynamics of social change.
• Entrepreneurial spirit
• Social capital built by social entrepreneurs
• A new kind of leadership
• Challenges of social entrepreneurs

Contact Information:

Prof. Josaphat U.J. Onwumere – Director: +2348033223250

Dr. Chuka U. Ifediora – Coordinator, Consultancies and Trainings:

+ 2347039023907